Returns & Refunds
Refund and Return Policy
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Non-returnable Items:
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned.
Eligibility for Returns and Refunds:
Our refund and return policy applies to all products purchased directly from our website, PhoenixAngelHerbalCare.com.
Products must be in their original condition, unopened, and unused to be eligible for returns and refunds.
If a wrong or damaged product is delivered, it must be reported to us with images within 14 days after delivery.
Exchanges:
We offer exchanges only for defective or damaged products.
Prior to receiving the replacement product, it is necessary to return the original item to Phoenix Angel Herbal Care, 195, Kamaraj Street, D.G. Pudur, Erode-638503.
After the exchange is processed, we will prepare and dispatch the replacement product. Shipment details, including tracking information, will be provided so you can monitor the delivery status.
Refunds:
If a wrong or damaged product is delivered, it must be reported to us with images within 7 days after delivery.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Next, contact your bank, as there is often processing time before the refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at phoenixangelherbalcare@gmail.com or call us at +91 9488 541321.
Refund Processing Time:
Once we receive the returned item and verify its condition, we will initiate the refund process within 48 hours.
Cancellation:
You can cancel your order within 12 hours of placing it.
Shipping Returns:
To return your product, mail it to: Phoenix Angel Herbal Care, 195, Kamaraj Street, D.G. Pudur, Erode-638503.
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
For more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
Need Help?
If you have any questions or need clarification about our refund and return policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.
Contact us at phoenixangelherbalcare@gmail.com for questions related to refunds and returns.